Getting to the Eye you need to walk past the steps to the south side of Westminster Bridge and take the first left. This takes you the step free way.
I found it quite stressful for both of us trying to get our tickets from the ticket office. Staff directed us to the fast track ticket desk but with the amount of people and the narrow walkways it became an adventure to get to the desk. Then leaving was just as difficult.
Taking our tickets to the fast track entrance a staff member took us to join the queue at the bottom of the ramp. We still queued for a while and Dude only got a little stressy. Once we reached the front of the queue the staff we're lovely to Dude and they radioed to say that a wheelchair was boarding. The wheel was stopped briefly and a ramp was put down for us to get on. I was able to position Dude at the edge facing towards Big Ben and Buckingham Palace. He spent most of the time looking for the rubbish boats ferrying London's rubbish up the river.
The view's pretty good and you see allot of the sights from up there.
Getting off was the same as getting on. Wheel was stopped and ramp laid down.
I think they do pretty good for disabilities but think the fast track desk should be moved to an area that's easier to get to with the amount of people going through there.
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